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Frequently Asked Questions

Common questions regarding all items in the carpet department are answered below, for further questions feel free to contact us at carpets@homecraftcarpets.co.uk

Questions

How do I find you?
What time are you open?
Do you offer fitting?
What do you have instore exactly?
Is there a measuring service?
Is their any obligation to a quote?
Can I take samples home?
Are the online samples a close match to actual samples?
What methods of payment do you accept?
How do I contact you?

Answers

Q: How do I find you?

 

We are located at:

Homecraft Floorcoverings Ltd
197 Loughborough Road
West Bridgford, Nottinghamshire, NG2 7EG, U.K.

To contact us by phone:

Or by email:

info@homecraftcarpets.co.uk

Q: When are you open?

 

Monday - Friday: 9:30am - 5:00pm
Saturday: 10:00am - 4:00pm
Sunday: CLOSED

Q: Do you offer fitting?

 

We have professional experienced fitters available, or we can just supply your goods to you and offer recommended fitters.

Q: What do you have instore exactly?

 

We have a selection of carpets, doormats, vinyl, pvc vinyl tiles, remnants, and more. Contact us if their is something you require.

Q: Is there a measuring service?

 

Yes, there is a measuring service which can be arranged when you contact us. Alternatively you can measure yourself, here is a measuring guide to help you.

Q: Is their any obligation to a quote?

 

No.

Q: Can I take samples home?

 

Yes you can take samples home for a limited period. We always recommend the you do so you can see the colour of the carpet under the lighting conditions you have at home rather than the shop floors fluorescent lighting.

Q: Are the online samples a close match to actual samples?

 

Yes. We have tried our best to match the samples to the online images of them. They are matched using natural window light, the same lighting conditions as in most homes. We have compared the online samples to other companies sites and found ours are a great deal better!

Q: What methods of payment do you accept?

 

We accept cash, cheque, and bank/debit cards as shown below. We also can accept Paypal, especially for online/eBay orders.

 

Q: How do I contact you?

 

The contact details are found in the contact page, you can also use the email form.

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