Terms & Conditions

A. Prices

All carpets are priced per square metre including VAT at the prevailing rate of 20%.

B. Collection (Supply Only)

After notification that goods are in stock collection can be made between 9:30am-4:00pm Monday to Friday. Any other time can be made by special arrangement.

Collection Address;

197 Loughborough Road, West Bridgford, Nottingham, NG2 7EG 

Access via Eton Road.

C. Delivery (Supply Only)

Carpets required for delivery will incur a charge of £15.00 for the first cut length and £5.00 per cut length thereafter. Delivery restricted to Nottinghamshire, East Derbyshire and North West Leciestershire county areas and to ground floor access only. Price for delivery elsewhere in the .U.K. available on request.

UK Deliveries

Homecraft Carpets predominantly supply floorcoverings to the Nottinghamshire area only using our transport. However, Homecraft can (when available) deliver to a UK mainland business address using distributors/manufacturers own transport with the following requirements;

1. Carpet/floorcovering cut length size limited up to 5m x 4m, any size thereafter physical assistance must be provided by the customer.

2. Ground floor access with storage over 5 metres in length.

3. Over 18 tonnes lorry access with over 4.30m height clearance.

4. Full business address with postcode must be provided.

5. Delivery times can not be given, only an approximate day of delivery.

6. Standard delivery/processing charge applies.

Homecraft Carpets is not liable for any damage or injury caused during delivery and is not responsible for late deliveries.

 

D. Nottinghamshire Delivery Times

Delivery times offered would be AM or PM from Monday to Friday excluding Bank Holidays. Failure to give reasonable access will result in the goods being returned to Homecraft Carpets where collection or rearrangement of delivery can be made with an additional charge. 

E. Freelance Fitters

A list of fitters is available. When the fitter is not a agent of the company, Homecraft Floorings will not accept any responsibility of their actions, liability, or guarantee their workmanship.

F. Goods

All goods/carpets should be examined prior to fitting to confirm that it is the correct colour, quality, length and free of manufacturering faults as no responsibility/liability will be accepted by Homecraft Carpets once the carpet is fitted or cut for fitting. 

G. Fitted Price

Includes fitting to flat areas only, £2.00 per square metre surcharge for Hall, Stairs, and Landings for carpets - excludes any floor preperation. Some smaller areas may be subject to a minimum charge. 

H. Homecraft Fitting

Includes fitting by a fitter or fitters contracted to Homecraft Floorcoverings Ltd. Their work is guaranteed for 1 year by Homecraft.

All areas should be cleared of furniture and old floor coverings removed prior to fitting.

Fitting restricted to Nottinghamshire and the surrounding areas only. 

I. Measuring

A measuring guide is available to assist you. When Homecraft uses sizes provided by you, the customer, to process an order, any shortage or size errors will be the responsibility of the customer.

Any cost incurred to rectify any shortages would be covered by the customer.

J. Samples

Every effort to simulate carpet colours on the internet has been made. However, Homecraft can not guarantee a perfect match, samples should be used as a guide only. Carpet samples and pattern books are readily available and delivered to your door. 

Carpet samples restricted to a maximum of six per household. The samples remain the property of Homecraft Floorcoverings and will be asked to be returned, or collected by us, in original condition.

Order Process

Once you, the customer, has agreed with a quotation and read our terms and conditions; 

K. Deposit 

A deposit of 50% is required to process an order. Cheques made payable to Homecraft Floorcoverings Ltd or by Credit/Debit Cards (excludes American Express).

L. Order Confirmation

Order confirmation will be sent via email or post, with estimated delivery date. Any adjustments should be notified to Homecraft within 24 hours of receipt of that confirmation. 

M. Notification

Once the goods are in stock you, the customer will be contacted. Payment of balance would be required and collection, delivery, or fitting arranged. 

N. Manufacturer Guarantee

All carpets carry an initial one year manufacturers guarantee. In the event of a fault Homecraft will request a visit from a representative of that Manufacturer.

Changes in the carpets appearance due to localised conditions is not considered part of that guarantee.

Any additional Manufacturers warranties would be directed to that manufacturer. 

O. Maintenance

We recommend that carpets are vacuumed as soon as laid and at regular intervals thereafter. Cleaners that have a beating or brushing action are not recommended for Shag carpets but should be used on Saxony products to 'revive' the pile. Carpet rakes are also strongly recommended to help maintain the appearance of both Shag and Saxony type materials. Use cylinder type vacuum cleaners that are not rotary on loop pile carpets. 

Professional cleaning will be required periodically and should be carried out, as needed, by a reputable carpet cleaning specialist.

P. Rug Sizes

Please be aware rugs and runners may be cut by hand, by doing so, sizes are subject to slight variations.

Q. Customer Privacy / Site Suggestions

To maintain our high standard of service any suggestions to improve our service are welcomed.

 

Any information offered by you the customer will not be passed on to any third parties unless requested by yourself

 

Terms & Conditions - Terms Of Business

Terms Of Business - 50% deposit with Order. Balance Due on Delivery/Fitting.

1. PAYMENT

1.1. A minimum deposit of 50% of the total price is required with all orders.

1.2. The balance of the purchase price is payable strictly C.O.D. or within 1 week of our earliest fitting date which ever is sooner.

Failure to adhere to the requirement may lead to your order being cancelled and your deposit being forfeited.

1.3. deposits are not refundable once the required goods have been cut from the roll.

1.4. No cash refunds will be given.

1.5. All cheques should be made payable to Homecraft Floorcoverings Ltd.

1.6. V.A.T. is payable at the rate prevailing when payments made.

1.7. Interest will be charges on overdue accounts.

2. DELIVERY/FITTING

2.1. Delivery/Fitting dates given are subject to goods being in stock. Although every effort will be made to meet buyer requirements, no liability is accepted that we effect delivery by a specified date.

2.2. Furniture should be removed and old carpets uplifted from rooms prior to fitting as no responsibility and/or liability can be accepted for personal effects, furniture that may be damaged.

2.3. Shortages or damages will only be accepted if notified to the Company within 3 days after receipt of goods.

The Companys liability is restricted in this respect to goods which have not been cut for fitting purposes.

The Company accepts no responsibility for reimbursements of fitting charges where the fitter is not an agent of the Company.

3. TITLE

Title of these goods does not pass to the purchaser until payment of the purchase price has been received in full and the case of cheques clearance has been obtained.

 

Carpet Wear Characteristics 

Shading And Pile Reversal: Cut pile carpets, whatever their quality, may develop a characteristic known as shading or pile reversal, which gives the appearance of light and dark patches, or 'watermarking'.

This is not a manufacturering fault, and is not detrimental to the wear performance of the carpet. The manufacturer accepts no responsibility should this condition arise. 

 

Fluffing: The pile of carpet is made from yarns produced by various types of wool having different staple lengths. During the manufacturing process some loose fibres are left behind in the pile and when the carpet is brushed or vacuumed, these fibres work out. Obviously the more luxurious and heaver the pile, the greater is this fluffing. This need give no cause for alarm. The tendency is quickly cleared up as the carpet is subject to use.

SHADING

Shading occurs because the pile of carpet has become crushed, flattened or brushed in a different direction to the natural lie of the pile whilst in situ. This causes light reflection at differing angles resulting in the creation of light and dark patches on the carpet. This will occur on all pile fabrics but can be more noticeable on plainer carpets because the shadows created by pile pressure will not be disguised by a heavy pattern or design.

STATIC

Carpets do not produce static but like other household fabrics and objects have the capacity to store it. Static is caused by the build up of static electricity upon personnel in a dry environment and is discharged when a person makes contact with an object which can conduct electricity (i.e. door handle or filing cabinets, etc).

The static charges will vary in intensity depending upon the individual, air humidity and the contact materials. Static is more usually associated with synthetic materials as they do not retain moisture very well but it can and does occur with wool in very dry room conditions.

Preventive measures include the introduction of moisture into the room or in situ carpet treatment.

 

PILE REVERSAL

Like shading, this occurs when the pile or nap of the carpet changes direction and thus reflects light at different angles showing the effects of shading which can become permanent. It is also described as ‘watermarking’. This can happen to every carpet construction be it Axminster, Wilton, Tufted, Hand Woven, Persian, Chinese, Indian, or even Coir Matting. Like shading it can be more apparent on plain carpet because heavy patterns can disguise the effects. It can occur quite quickly after installation. A tremendous amount of research has been carried out over many years by many institutes to determine the cause of this phenomenon but none of it has proved conclusive. There is no commonly known manufacturing process which can cause or cure this phenomenon and therefore it is not a manufacturing fault. For further information please with individual manufacturers recommendations.

 

FADING ON WOOL

Carpets made from wool can and do fade in use. The degree of fade can vary depending on the colour chosen and the local conditions to which the carpet is subjected.

Fading can be caused by exposure to ultra violet light which is found in daylight, but is accelerated when sunlight shines directly onto the carpet. This has the effect of lightening or “Bleaching” the colour just as exposure to sunlight will lighten human hair. Wool is after all animal hair.

Protection should be given to carpets exposed to such conditions just as you would protect other furniture or fabrics.

A complaint on fading would be considered justified if it failed to meet the required shade standard when tested to the British Standard BS1006 (1990).

 

FLATTENING

Flattening will occur as a result of traffic which eventually flattens the pile particularly in the main areas of use. All pile fabrics will flatten to greater or lesser degree dependent on the amount of traffic to which it is subjected and the construction (tuft density/pile fibre/height/weight) of the product concerned.

 

SOILING

Soiling is usually the result of some local condition which the carpet has been subjected to, or maintenance, or lack of maintenance programme. There is nothing a manufacturer can do to prevent soiling. There are several types of soiling which are quite common.

Spillages – Liquids such as soft drinks, cordials or any drink which contains sugar, particularly hot drinks, is likely to leave a stain. In such instances, Professional help should be sought.

Shampoo – if incorrectly applied, can leave sticky soap residues in the fibres which can result in the soiling reappearing quite rapidly.

Dust – which is carried on draughts can soil carpets in various ways, apart from the obvious soiled edges, at gaping skirting boards for instance, dark lines appearing on surface might suggest airborne dust vacuum-drawn through poorly fitted floorboards. Sometimes the shape of floorboards can be seen quite clearly. Air borne dust sometimes shows itself as spots on the carpet, this is due to the air carried on a draught under the carpet escaping through minute holes both in the underlay and the carpet, leaving dust deposited on the pile much like a filter action. In such installations, the use of the lining paper is essential as a preventive measure.

 

PILING

All loop pile wool carpets can be liable to this condition. This is a characteristic of the carpet and not a manufacturing defect